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In the past, WLANs were typically deployed in support of a specific application – warehouse/distribution management, manufacturing, maintenance, conference rooms, etc… As the list of applications has grown and more administrative users look for increased productivity through mobility, WLAN deployments have been forced to evolve. As a result, wireless LANs have grown in size and complexity as more and more business groups and users have recognized the advantages of mobilizing their applications. With that growth, the burden of monitoring, managing and supporting a wireless infrastructure and workforce has increased dramatically.
Today, monitoring, managing and supporting a wireless LAN is a challenging task. To be effective, network operations personnel must be well versed in all of the technologies deployed within an organization. As more and more technologies are implemented, the depth of knowledge among the network operations staff in any given area shallows, resulting in longer resolution times and lower user satisfaction.
Cumulus has developed a suite of services and solutions to address this market need. The foundation for these services comes from a simple but comprehensive goal – Minimize the burden of WLAN expansion on an organization while delivering highly reliable WLAN services to that organization in a cost effective manner. From real-time monitoring and alerting to change management to IT or end-user support – Cumulus covers all aspects of managing your WLAN. Coupled with our traditional wireless professional services such as design and consulting, RF site survey and system implementation, Cumulus is your single-source technology partner for all facets of WLAN design, deployment and operational support.
The Cumulus suite of managed services is broken into three tiers to meet the varying levels of need in the marketplace – nineConnect, nineCare, and nineComplete. Each tier builds upon the services offered in the lower tiers.
 | nineMonitor
nineMonitor provides organizations with simple up/down alerting, basic reporting and version management
| | nineSupport
In addition to the nineMonitor services, nineSupport adds IT and/or end-user support, contractual SLAs and Monthly support reporting. Our SLAs are structured to provide flexibility for clients who need anything from next day to near-immediate responses.
| | nineComplete
nineComplete allows IT administrators to offload the day-to-day operations, support and management of all WLAN services and infrastructure. Cumulus provides structured change management, device configuration and software updates, support, reporting, spares pooling, hardware service contract resolution and component failure resolution.
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